How can we help?
For account, subscription, data export or technical questions, email [email protected]. Include your app version and a short description; do not send passwords, card details or bank credentials. Our target response time is two business days.
Subscriptions and purchases
- Restore: In the app, open Settings → Financial Radar Pro → Restore Purchases.
- Manage or cancel: Open Apple subscription settings. Deleting the app or your Financial Radar account does not cancel App Store billing.
- Refund: Billing and refund requests are handled by Apple at Report a Problem.
Data and account controls
- Export a copy from Settings → Export My Data.
- Delete your Financial Radar account and associated data from Settings → Delete Account.
- Manage notification permission in iOS Settings → Notifications → Financial Radar.
Troubleshooting
- Confirm that iOS and Financial Radar are up to date.
- For missing alerts, check notification permission and the alert's date, threshold and enabled status.
- For a missing Pro entitlement, use Restore Purchases while signed in with the Apple Account used to buy it.
- Market and news feeds can be delayed outside market hours or during provider interruptions.